2740 Trucking Has 5 Things To Tell You About Using Super Dispatch
2740 Trucking LLC (DBA “Acar Transport”) is a car shipping company based in Brooklyn, New York. Their lead office dispatcher is named Miguel and he is responsible for dispatching cars for their twenty-one auto transporters. Keeping them loaded and running on time is a full-time job which is why he gives five reasons why 2740 Trucking LLC relies on the Super Dispatch car transport dashboard tool to keep their business running smooth and efficient every day.
2740 Trucking calls the Super Dispatch car hauler platform “Superman” because it fixed all those old problems.
1) “We Call It Superman”
Today, the dispatch information for their transport load workflow travels back and forth from laptops and desktops to handheld devices; from sales reps and dispatchers to drivers and dealers and accountants. A year ago, when it was all paper-based, there were simply too many people in too many places to keep the paperwork neat, organized, legible and 100% accurate. It was the biggest reason the company was losing time and money while trying to grow the business.
2740 Trucking calls the Super Dispatch car hauler platform “Superman” because it fixed all those old problems. For example, Miguel only needs to generate a Load ID in the Super Dispatch dashboard with pickup and delivery locations and with the click of the mouse he can assign it to the driver’s handheld device. That trucker can then immediately see that order and be ready to roll. The rest of the order information can easily be updated while the trucks are already moving, whereas before, Miguel and his team had to individually create and hand deliver the printed load assignment sheets to each driver before they could start driving.
…the driver simply aims the camera into the door jam and when the VIN is recognized by the software, suddenly all of the year, make, model, color, and VIN information automatically populates..
2) “The VIN Scanner Is Phenomenal!”
While the transporter is en route, the dispatch team updates the driver’s device with either the year, make, model, color or VIN – whatever they have been given for physically identifying the car. But when the driver arrives at the location, he or she uses that minimal information to find the vehicle, and that’s when the VIN scanner comes into action. Using the same handheld device (iPad or smartphone), the driver simply aims the camera into the door jam and when the VIN is recognized by the software, suddenly all of the year, make, model, color, and VIN information automatically populates into their electronic car hauler BOL. As Miguel likes to say, “It works like magic!”
3) “This Definitely Saves Us From Damage Claims”
When it comes to refuting damage claims, Miguel has a favorite story to tell. “Not long ago, a good customer of ours found a dent on the rear panel and told us it wasn’t like that when he bought the car at the auction. But since our drivers always take inspection photos with ‘Superman,’ we sent him the pictures clearly showing that same dent was there before we ever picked it up. That claim immediately went away, and we never heard about it again!” The time and money saved with this simple solution are something the company is pleased not to have to think about.
4) “Emailing Is So Much Better Than Faxing”
The accountant at 2740 Trucking is named Crystal and “she loves not being smothered with faxes.” In the past, her most time intensive jobs included printing, scanning, sending and receiving faxes and paper bills of lading. Back when everything was paper, it was incredibly time-consuming and oftentimes things (literally) fell through the cracks (which then cost her more time and effort…”and headaches.”) But now with Super Dispatch auto hauler software, she does everything on her computer and through email. Miguel says, “It’s faster, organized, legible, and accurate. There’s no more printing or scanning, then faxing, then calling. With an email, everything can be tracked, with date and time sent, and it’s easy to CC: other people so they also have a copy. Everything is archived into folders on the computer and there’s no more mess.”
5) “We Are Saving Tons Of Time!”
From the electronic input of data, the real-time order updating while trucks are already driving, the quick and easy VIN scanning and automatic data population, easily refuting damage claims, emailing instead of faxing, all the paper replaced by digital information, Miguel has no idea exactly how much time they are saving – but in his words, he knows 2740 Trucking is saving “tons of time!” It’s like measuring the difference between mailing a letter and sending an email. “We’re talking thousands of percent more efficient!”
“…our drivers always take inspection photos with ‘Superman,’ we sent him the pictures clearly showing that same dent was there before we ever picked it up. That claim immediately went away, and we never heard about it again!”
2470 Trucking loves the switch from paper bills of lading to the Super Dispatch car transport dashboard tool. Miguel can’t imagine why everybody doesn’t do it. If you have any questions, you are welcome to give him a call at 347-554-6574 or leave a comment below.