Super Dispatch has hard-working customers who deserve to be broadcasted – we want to profile their businesses and their successes.

Super Dispatch Profiles: EM Logistics and Exotic Car Hauling

EM Logistics has found the car hauling sweet spot in exotic car haulingauto hauler elog and BOL app for car haulers

It’s no accident that EM Logistics hauls almost exclusively exotic cars across the United States. This transport business was created to service the St. Louis-based company Exotic Motors Midwest. Using nothing but Featherlight trailers, Super Dispatch’s Transportation Management System and good old-fashioned customer service, EM Logistics has expanded to five trucks with five full time salary drivers. Check out how they have become so successful in under a year:

 

Do you have a niche market in car hauling (or trucking in general?) Let us know!



Subscribe to our blog?

Alpha Elite grows with Super Dispatch in car hauling

Charles Jones has lived all over the United States – from Atlanta to Los Angeles – and has started five businesses in the course of his life. Creating jobs for great workers is a part of his life philosophy.

“I believe in creating a system for more people to thrive and succeed in…if I can’t figure out how to instill success in other people, then I’m looking for another opportunity to do something.”

Right now, he has found satisfaction in instilling success in the truck drivers of his new car hauling transport company, Alpha Elite Transport.

Charles Jones runs his three-person car hauling company out of a small office park 20 minutes south of Kansas City, Mo. He works with his brother and business partner Alfonso Gill. Jones also runs one of his other businesses, a credit repair company, out of the same building.

Getting into trucking

Though he has had family in trucking for years, Jones only just started dispatching a year ago. He was tipped off on the idea from his accountant who suggested he get into brokering as secondary source of income.

“She was telling me what the breakdown [of the money] was. And I’m like, okay the only way this is going to work, is if there’s a problem. And if there is a problem, and we can provide a solution, then I’m with it,” he recounted telling her. “But if it’s just for the sake of making money…I can make money doing anything.”

“If there is a problem, and we can provide a solution, then I’m with it….But if it’s just for the sake of making money…I can make money doing anything.”

Jones’ accountant told him that most truckers don’t trust brokers, because it’s common for brokers to scrape large fees off of a load price, which leaves truckers with very little income. His accountant informed him that certain brokers would even hide the original price of the load from haulers in addition to taking the large percentage off the top. After thinking about her idea for a few days, Jones agreed that he should get into brokering. But he proposed to take a smaller fee off a load and show them the original load offer, instead of skimming more off of the top.

Alpha Elite Transport, Super Dispatch, successful Car Hauler

Jones dispatches at his computer in his small office in Grandview, Mo. on March 28, 2018. Jones works with a dispatching partner at Alpha Elite and runs a credit repair business through this office.

He began building relationships to become a broker, but in 2016 a doctor diagnosed Jones’ wife with COPD and and gave her only a month to continue her job as a hairstylist in Lee’s Summit. Jones had to rush to find another source of money to cover the loss of income. But he was confident the trucking industry could provide a stability for his household.

“I told her, ‘Give me a month, I’ll figure something out,’” he said.

Starting out as a dispatcher

With only a month to start, Jones instead fell into the dispatching side of the industry through the encouragement of Alfonso. After purchasing a truck outright, he joined Alfonso dispatching drivers to haul cars from Adesa and Manheim auto auctions across the United States. Though he had background knowledge of the industry and an experienced partner, Jones’ first year in the trucking industry wasn’t an easy road. 2017 was full of drivers leaving abruptly, trucks breaking down, mechanics overcharging and brokers filing false damage claims.dispatch BOL Super Dispatch car hauler

Jones was able to circumvent a lot of these setbacks due to his proactive business nature. Jones attributes a lot of the success he has had in the past year to his business background. He thinks he works smarter, not harder. For instance, within a few months of dispatching with paper to keep track of loads, payments and taxes, Jones turned to technology to simplify his business.

Using the right tools

Through googling “dispatching software,” Jones found Super Dispatch to manage every aspect of his business. After nearly a year using the service, Jones doesn’t use anything but Super Dispatch to dispatch orders, create BOLs, send invoices and calculate his driver’s paychecks.

“I don’t have to use anything else [to manage my business,]” he said. “Just Super Dispatch, my bank account and my accountant for taxes at the end of the year.”

Super Dispatch isn’t the only thing that he uses to efficiently run his car hauling business. He has created a business rhythm. In the last year, he found committed drivers, predicted maintenance costs and created lasting relationships with brokerages. He sat down in an interview to talk a bit about how Super Dispatch and his business background has allowed him to run his business more efficiently:

After this first year, Jones is already interviewing for his fourth driver position, and is only looking to grow Alpha Elite more. In even better news, his wife’s first COPD diagnosis was a false positive.

How did you get into trucking? Share your story in the comments!

 

Super Dispatch blog? Sign me up!

Owner Operator Car Hauler – American Dream

Dailey Transport – Classic Owner Operator Car Hauler

When Dennis and Selena first met in California they were both working as Emergency Medical Technicians (EMTs). Working as a team, they learned they shared the same “American Dream” – to start and own their own owner operator car hauler business. At first, they considered driving a “big rig”, but with a need to stay local and close to family, they chose to get into auto transport instead.

Today, Dennis is the driver and handles field operations while Selena manages the billing and administrative side of the business (in addition to helping with loading and unloading). As a couple working together, they represent the classic American model of a single-truck owner operator car hauler business.

Finding New Work Is All About Great Customer Service

After only being in business for one year, co-owners Dennis and Selena having already made a strong foothold in their weekly Socal-Norcal route. They drive a lifted 2015 Ford F-250 Super Duty hauling a 2015 Texas Pride35′ flatbed gooseneck trailer with a dovetail. Even though they’re regularly hauling only two cars, they make up for it by offering off-road recovery service for hard to reach and inoperable vehicles – using a tow strap method in combination with the strength and power of their Ford truck. Once they are able to pull a vehicle to the back edge of the trailer, they use a trusty 10,000-pound winch that can do the work of eight men to finish the difficult job of loading.Owner Operator car hauler

Whether it’s brand new cars, dealer trades, auction to an auto body shop or residential deliveries – this owner operator car hauler team does it all. Selena believes the real secret of their success has been getting creative with alternative ways of finding loads and new clients. She found that creating a business profile on Yelp actually helped improve business! Plus, she makes herself available by text nearly twenty-four hours a day. Great customer service and never saying ‘no’ have been instrumental to their accelerated growth – because no one can predict which new random business contact might become the key to weeks of steady work in the future.

Looking for loads? Checkout the best Auto Transport Load Board List for Car Haulers.

Free Advice For A New Owner Operator Car Hauler

Owner operator car haulerSince completing their first year as an owner operator car hauler, Selena and Dennis are willing to share some solid advice and hard facts. First, Selena says, “finding a highly-rated insurance company willing to underwrite for a DOT number less than a year old is very challenging.” Then, finding and financing the right truck and trailer usually requires good credit and a significant deposit. Setting up a DBA, getting all the state and federal certifications and DMV licensing will require “great patience” and focused “due diligence”. And finally, growing the business and establishing a reputation requires a lot of energy and stamina to stay positive while watching every profit get reinvested back into the business.

Above all else, Selena recommends, “find a great mentor.” Talk to a transport veteran, fleet owner, broker, auction manager, insurance agent or compliance officer that can point you in the right direction before you have to find out you’re doing it all wrong – the hard way.

Read about 5 Ways Car Haulers Lose Money Everyday

Car Carrier Technology And Tools Of The Trade

Without blinking, Selena further recommends, “Don’t bother doing this job without using an online load board.” She also relies heavily on Google maps, using Adobe technologies to digitize their paperwork and managing all of their taxes with QuickBooks.

Their traveling office runs on unlimited internet for their tablet and cell phones and they have DIRECTV for entertainment while off-duty. In fact, Dennis is researching a backward facing webcam service for late night trailer surveillance.Owner operator car hauler

Super Dispatch Car Hauling Software – “The Obvious Choice”

Use Super Dispatch Car Hauler App To Mark Damages During Vehicle Inspection

Click the photo to download

To be sure, Selena tells me that the core center of their entire vehicle transport operation is Super Dispatch – giving them total management of all of their load information, bills of lading, inspections and invoices. Selena says “Super Dispatch allows the driver to take pictures, get signatures, access maps, all on the tablet” – and that let’s her “do everything else by email.”

Referring to the reporting function of the dispatch dashboard, she adds, “I had prepared myself mentally to do all of this work manually, but by using Super Dispatch, I’m able to get so much done so much faster than I ever would have dreamed!” She said (excitedly), “I absolutely love ‘internal notes’! When I talk to the broker after delivery, I have every word they said to me about when I can expect to get paid. It’s all right there in case I have to follow up later.” She adds, “to succeed in auto transport, you’ll need the best tools on the market – especially if you’re a new transportation business.” 

“Everything we have and our work ethic comes from both of our fathers Dennis “bud” Dailey and Frank “Franco” Georgianna. Also Dennis’s uncle who recently passed, Felix “Phil” Boschetti, this company is dedicated in their honor, without these men we would be nothing.” – Selena Georgianna

 

Connect with Dailey Transport through: 

Website: www.DaileyTransport.com

Instagram: @daileytransport

Yelp: LINK

 

If you have a comment, or a suggestion, or would like to be featured on our blog page, please tell me. And please share this post with other car haulers. Thanks for your time, and keep on trucking.

— Super Jay

 

#1 Car Hauler BOL App – Import orders directly from Load Boards. Stop buying paper forms. Try It For Free. Download for Android HERE and for Apple HERE.

Ready To Test Drive Super Dispatch For Your Company? Book A Demo HERE Or Sign Up HERE.

5 Ways Shank Bros. Loves Super Dispatch

Shank Bros. Auto Transport Runs On Super Dispatch: 5 Key Takeaways

Shank Bros Auto Transport Loves Super DispatchShank Bros. Auto Transport LLC is a car hauling business based in Vestal, New York, and their entire dispatch operation is managed using Super Dispatch auto hauling software. John and Tom Shank are “the brothers” and together they currently own and operate 11 trucks – consisting of seven 10-car haulers and four 3-car wedges. They stay very busy with a client-driven, weekly route that sends the 3-car wedges in separate directions, with each traveling a regular distance of 50-100 miles. The Shank Bros.’ territory spans from the Canadian border of New York, as far West as Pittsburgh, and out East into Massachusetts; with the local drivers constantly traveling back and forth from the terminal yard in Vestal. The ten-car over-the-road haulers load up and deliver as far south as Nashville and all the way into the upper North East. With profitability on the line and fleet management in the balance, the only auto hauler software they would ever rely on is Super Dispatch. Here are the “5 Reasons Why Shank Bros. Auto Transport Loves Super Dispatch.”

“The Super Dispatch designer actually worked in the car hauling business and that makes a huge difference.” – John Shank

Super Dispatch: Born Out Of Car Hauling Experience

Super Dispatch LogoShank Bros. trusts Super Dispatch vehicle management software because it was made for car haulers – by car haulers. Hard workers understand that it takes boots on the ground and real industry know-how to create a tool that truly gets the job done. Unfortunately, there will always be other technologies available to the market that simply aren’t designed properly. John Shank knows, “the Super Dispatch designer actually worked in the car hauling business and that makes a huge difference” – because it’s clearly better than any other software he’s tried before – and he makes no bones about it.

The VIN Scanner Tool Saves Time While Reducing Error

Truck drivers don’t have time to spare, and sometimes a client doesn’t have all of the information available to give to the dispatcher. So when the transporter only has limited info at the pickup location, that’s the perfect time to put the VIN scanner tool into action. “It saves a lot of time and reduces errors,” says John Shank. Being able to automatically process dozens of cars a week really adds up in time saved – all the while avoiding the inaccuracies that arise from rushed manual entry.

Super Dispatch saves time, providing peace of mind, and helps protect against false damage claims; thereby improving profitability and promoting business growth.

Drivers And Dispatchers Know “The App Is Intuitive”

Super Dispatch Mobile App with eBOLJohn is always eager to share with others how the Super Dispatch app is “very intuitive, simple enough to learn, and drivers actually like using it.” Since Shank Bros. is a full-service transport company and occasionally brokers out their own loads, they want other car hauling businesses to adopt the Super Dispatch auto transport mobile app because it reinforces the higher standard of professional consistency their customers expect and deserve.

“All The Information You Need Is Right There In The BOL”

Shank Bros. knows that “the photos and damage markings cover the carrier,” so if a delivery customer ever raises a concern, it’s all right there on the BOL. Plus, since the Super Dispatch Mobile App is connected to the Dispatch Dashboard, every BOL of every driver on the fleet can be accessed, shared and emailed directly from dispatch operations. This saves time, providing peace of mind, and helps protect against false damage claims; thereby improving profitability and promoting business growth.

Shank Bros. trusts Super Dispatch vehicle management software because it was made for car haulers – by car haulers.

Super Dispatch Brings Car Hauling Business To The Next Level

Shank Bros Super Dispatch Fleet ManagementShank Bros. began using Super Dispatch in December 2015 and John isn’t shy about saying, “Super Dispatch has helped move us to the next level.” Since the company was already actively marketing its line of services and expertise through their website (ShankBros.com), Super Dispatch helped them follow through with their track record and the promise of ongoing excellent service. Through the seamless integration of order management and organization, the drivers of every trailer can easily exchange loads – which keeps the majority of their focus on the logistics of the road.

Talking with our customers is always rewarding, and I really appreciate the time and feedback from Shank Bros. Having dispatched for a lot of carriers, I truly appreciate the level of care and knowledge that Tom and John put into their work. If you have any questions for them, or if you’re up in New York and you need a hand, you’re always welcome to call Tom Shank at 607-747-7746 and tell him we said, “Hi.” Thanks for your time, and keep on trucking.

— Super Jay

#1 Car Hauler BOL App – Try It For Free. Download for Android HERE and for Apple HERE.

Ready To Test Drive Super Dispatch For Your Company? Book A Demo HERE Or Sign Up HERE.

5 Things 2740 Trucking Says About Using The Super Dispatch Car Hauler BOL

2740 Trucking Has 5 Things To Tell You About Using Super Dispatch

2740 Trucking LLC (DBA “Acar Transport”) is a car shipping company based in Brooklyn, New York. Their lead office dispatcher is named Miguel and he is responsible for dispatching cars for their twenty-one auto transporters. Keeping them loaded and running on time is a full-time job which is why he gives five reasons why 2740 Trucking LLC relies on the Super Dispatch car transport dashboard tool to keep their business running smooth and efficient every day.

2740 Trucking LLC

Frank is the Manager at 2740 Trucking

2740 Trucking calls the Super Dispatch car hauler platform “Superman” because it fixed all those old problems.

1) “We Call It Superman”

Today, the dispatch information for their transport load workflow travels back and forth from laptops and desktops to handheld devices; from sales reps and dispatchers to drivers and dealers and accountants. A year ago, when it was all paper-based, there were simply too many people in too many places to keep the paperwork neat, organized, legible and 100% accurate. It was the biggest reason the company was losing time and money while trying to grow the business.

2740 Trucking calls the Super Dispatch car hauler platform “Superman” because it fixed all those old problems. For example, Miguel only needs to generate a Load ID in the Super Dispatch dashboard with pickup and delivery locations and with the click of the mouse he can assign it to the driver’s handheld device. That trucker can then immediately see that order and be ready to roll. The rest of the order information can easily be updated while the trucks are already moving, whereas before, Miguel and his team had to individually create and hand deliver the printed load assignment sheets to each driver before they could start driving.

…the driver simply aims the camera into the door jam and when the VIN is recognized by the software, suddenly all of the year, make, model, color, and VIN information automatically populates..

VIN barcode2) “The VIN Scanner Is Phenomenal!”

While the transporter is en route, the dispatch team updates the driver’s device with either the year, make, model, color or VIN – whatever they have been given for physically identifying the car. But when the driver arrives at the location, he or she uses that minimal information to find the vehicle, and that’s when the VIN scanner comes into action. Using the same handheld device (iPad or smartphone), the driver simply aims the camera into the door jam and when the VIN is recognized by the software, suddenly all of the year, make, model, color, and VIN information automatically populates into their electronic car hauler BOL. As Miguel likes to say, “It works like magic!”

3) “This Definitely Saves Us From Damage Claims”

When it comes to refuting damage claims, Miguel has a favorite story to tell. “Not long ago, a good customer of ours found a dent on the rear panel and told us it wasn’t like that when he bought the car at the auction. But since our drivers always take inspection photos with ‘Superman,’ we sent him the pictures clearly showing that same dent was there before we ever picked it up. That claim immediately went away, and we never heard about it again!” The time and money saved with this simple solution are something the company is pleased not to have to think about.

Timestamped BOL App4) “Emailing Is So Much Better Than Faxing”

The accountant at 2740 Trucking is named Crystal and “she loves not being smothered with faxes.” In the past, her most time intensive jobs included printing, scanning, sending and receiving faxes and paper bills of lading. Back when everything was paper, it was incredibly time-consuming and oftentimes things (literally) fell through the cracks (which then cost her more time and effort…”and headaches.”) But now with Super Dispatch auto hauler software, she does everything on her computer and through email. Miguel says, “It’s faster, organized, legible, and accurate. There’s no more printing or scanning, then faxing, then calling. With an email, everything can be tracked, with date and time sent, and it’s easy to CC: other people so they also have a copy. Everything is archived into folders on the computer and there’s no more mess.”

2740 Trucking in Brooklyn, NY

5) “We Are Saving Tons Of Time!”

From the electronic input of data, the real-time order updating while trucks are already driving, the quick and easy VIN scanning and automatic data population, easily refuting damage claims, emailing instead of faxing, all the paper replaced by digital information, Miguel has no idea exactly how much time they are saving – but in his words, he knows 2740 Trucking is saving “tons of time!” It’s like measuring the difference between mailing a letter and sending an email. “We’re talking thousands of percent more efficient!”

“…our drivers always take inspection photos with ‘Superman,’ we sent him the pictures clearly showing that same dent was there before we ever picked it up. That claim immediately went away, and we never heard about it again!”

Ready To Test Drive Super Dispatch For Your Company? Book A Demo HERE Or Sign Up HERE.

2470 Trucking loves the switch from paper bills of lading to the Super Dispatch car transport dashboard tool. Miguel can’t imagine why everybody doesn’t do it. If you have any questions, you are welcome to give him a call at 347-554-6574 or leave a comment below.

Try It For Free. Download the App for Android HERE and for Apple HERE.

Click the photo to download