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How to pick up a car at an Auto Auction: Manheim

Chances are, if you’re an auto hauler, have a trailer and are ready to pick up cars, you’ve heard of Manheim. Though they don’t have their own load board, Manheim cars make up a huge portion of what is posted on the industry’s leading load boards. With over 80 locations in almost every state, Manheim (owned by Cox Automotive) is one of the largest auto auctions in the country.

For auto haulers to find a load, get to Manheim, find the vehicle in the lot and load it onto the trailer can be tedious, so we made a handy guide for your first time at Manheim.

With a Manheim Auto Auction here in Kansas City, Super Dispatch interviewed carriers, brokers, and a Manheim lot manager for the scoop on how to survive your first car pickup.

We spoke with Sue, a long-time Dispatcher and part time broker of Murphy Auto Transport; Charles, the Owner and Dispatcher at Alpha Elite Transport; and Kansas City Manheim Lot Manager Sam to give you the best starter tips.

 

First we are going to show you the Reader’s Digest of the entire process.
Then give you tips
) wherever we have found them:

 

Manheim, Super Dispatch, auto auction, helpful, tips, car hauler

Super Dispatch, ManheimSTEP 2: DISCUSSING SPECIFICS

“Always verify if the car is inoperable or not,” says Sue of Murphy Auto Transport. “A car can’t be moved to a trailer by one person if it’s inoperable and it will cost you more more money and time to get a wench. If you don’t verify this at first, you won’t know what invisible costs you are eating.” A dispatcher or Owner Operator might be able to do this by directly asking the Broker if a car is operable or not, or by asking what lot the car will be in. If a car is in a TRA lot, that means it is an inoperable car.

P.S. The auto auction parks inoperable cars in the TRA (Total Resource Auction) lot, but Drivers will often move vehicles and leave them wherever is the most convenient. Always make sure a car is operable even if it’s not in the TRA lot.

Super Dispatch, ManheimSTEP 3: GATE PASS VERIFICATION

“Gate passes, gate passes, gate passes,” says Super Dispatch customer Charles of Alpha Elite Transport. “Always check the gate passes.”

What Charles means is, make sure that the Gate Passes for the cars you are hauling are actually available. A Driver proves that he is allowed to pick up a car using the ID numbers on the Gate Passes. Charles has had experiences where Brokers haven’t secured the Gate Passes for the cars they posted on a load board – which means that Charles can’t send a driver pick them up. If a Dispatcher or Owner Operator doesn’t get the Gate Passes in an email from a Broker, a Driver will have to wait until his Dispatcher gets them.

Sam of Manheim told Super Dispatch that Manheim legally can’t give out information on cars parked in their lots to just anyone. A Dispatcher or Owner / Operator will always have to call the Broker for that information. Though it’s not common, a Dispatcher can ask a Broker if he or she will put the name of the Dispatcher or his company on the Gate Pass. That way, the Dispatcher will be able to contact Manheim directly to ask about the cars, instead of playing phone tag with a Broker

Super Dispatch, ManheimSTEP 4: MANHEIM HOURS VERIFICATION

“You think that the Manheim in St. Louis is 24 hours like the one in Detroit, but you’d be wrong,” Charles said to Super Dispatch. “We learned that one the hard way.”

 

Super Dispatch, ManheimSTEP 6: GUARD SHACK CHECK IN

Guard Shacks are the gatekeepers to the car lots at Manheim and an employee is always there during business hours. Make sure your drivers know that – time permitting – employees at the Guard Shack can:

– drive your driver to his or her load pick up spots
– jumpstart cars with dead batteries
– provide gas to empty cars

These services won’t always be available to Drivers, so there are ways to save time (and money.)

Super Dispatch, ManheimSTEP 7: FINDING THE CARS

Even if a Guard Shack worker can drive your driver to his or her car pick up location, they won’t know if the car has been moved by another driver. A Driver can spend hours looking for each car at Manheim if he or she is inexperienced, which costs tons in ELD hours, money and time. Sue suggests something else.

“Car pullers are people that will charge you a fee for pulling cars [out of the lot] but they will make all the damages and do everything my driver is supposed to do.” said Sue. “Then all my driver has to do is drive in there, load [the car] up and go.” 

 Car pullers will charge anywhere from 5 or 10 dollars per vehicle.

“It’s well worth what you save, especially with the new ELD law…” she said. “I’ve had guys sit there for 6 hours looking for cars.”

Sue suggests looking on Facebook pages like Auto Transport Everything to find car pullers in each city before your driver arrives. A Dispatcher can give this person the ID number for the Gate Pass and the Car Puller can have the entire car ready before the Driver ever arrives.

If you use a Car Puller, make sure they take photos of their Gate Passes for your own records.

Super Dispatch, ManheimSTEP 8: MARKING DAMAGES

In fact, Drivers should always take photos of their Gate Passes before handing them off to the auto hauler elog and BOL app for car haulersGuard Shack. Unlike using Super Dispatch, once you fill out a Gate Pass damage report and hand it to the Guard Shack, it’s out of your hands forever.

“I always tell my drivers to take a photo of the gate passes after you have marked damages and before you hand them to the Guard Shack, because once it’s gone, it’s gone,” Sue said.

 

Do you have other tips for surviving at pick up at Manheim? Let us know in the comments!

Condition Report Epic Fail Causes Auto Transport Nightmare!

What a mess! Have you read the story about David Chu’s ‘auto transport nightmare?’ He hired an auto broker, that hired a transporter, and when that transporter broke down during the trip, the broker hired another transporter to pick up and deliver David’s two vehicles. Upon final delivery, David discovered new damage on both of his vehicles and reported it to his insurance company.

David had to pay out of pocket for the repairs, and when he went to collect the money for reimbursement, nobody would take full responsibility. In addition, there appeared to be no proper condition report to prove when the damage occurred or even who caused it. So the number of problems that could have been prevented with proper documentation and a good condition report before, during and after the transport is staggering. Here are the 10 ways a good inspection report could have saved the customer thousands of dollars.

  1. Number one, if the first trucking company had simply completed a condition report before pickup and after they unloaded when their truck broke down, and if the two reports matched, then they could have shown David they had nothing to do with the damage to either of his vehicles.
  2. If the first transporter had simply taken photos before loading in New York and after unloading at the rest stop where they broke down, they could have proven to him and all parties that they were not the cause of the damage.
  3. Even if that first carrier had created illegible yet identical inspection reports without taking photos, but had obtained signatures from the second company at the rest stop location before the vehicles were loaded the second time, then they could at least argue the second carrier was at fault. A simple signature could have been enough to shift the blame!

    Click the photo to download

  4. Since the first transporter didn’t have the condition reports, surely the second transporter would have completed a condition report before loading two damaged vehicles at a highway rest stop. After they were delivered in Florida, simply ensure the two reports were identical, thereby removing any consideration that they had played a part of any mishandling during transport.
  5. If the second carrier had simply taken pictures of the damaged vehicles before loading and shown them to the customer at delivery, then they could have easily proved they had nothing to do with the damage.
  6. Even if the second transporter had no pictures and very minimal information recorded on their condition report, but had obtained a signature from the first carrier, then clearly they would have sufficient documentation to reject a claim against them. Unfortunately, they stated they were unable to get that signature.
  7. If the contract between the customer and the broker removed all liability from the broker or its contracted carriers, then the customer should not have accepted the damaged vehicles when they were delivered. Instead, the customer should have immediately begun taking pictures and obtaining statements from everyone involved, just as somebody would after a car accident. Calling the police and filing an accident report might have also been helpful.

    Altima Damage Condition Report Fail

    (Photo: Special to The News-Press)      What If This Happened To Your Car?

  8. It is difficult to believe that an auto broker is entirely free from all liability even in the absence of two contracted carriers and no proper documentation. Auto brokers have a surety bond and this issue should have been pursued further to prove liability.
  9. The first carrier said they were willing to reimburse the customer for half of the full amount to repair the damages. But if they had simply done a proper condition report, they would either be off the hook, or 100% liable. This would be an open-and-shut case.
  10. The second carrier states the vehicles were damaged when they picked them up and that they could not obtain a signature from the first carrier. That actually does happen all too often in auto transport, which is why all drivers should always take pictures and communicate with the broker anytime there is damage prior to loading. Had the second transporter taken those proper steps, they could have been free from any claim of liability.

 

Yes, that’s a lot of jargon and a lot to consider! But when something becomes a legal matter with monetary damages at stake, there are many fine points to separate, examine and argue as a complainant, or in one’s defense. If you have an opinion, suggestion, or otherwise, please feel free to comment below. And if you need more information about how to generate perfect condition reports, please click below. Thanks, and keep on trucking.

– Super Jay

Try This BOL App For Free. Download the App for Android HERE and for Apple HERE.

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Maybe you’re thinking, “So, does this car hauler app actually work?!” Maybe you’ve tried other clunky car hauling apps before because some other company forced you to, and that’s when you found that technology to be awful, cumbersome, frustrating, or just plain useless! Right? But that’s not going to happen with our Super Dispatch eBOL, because this really is the web-based auto transport software suite that will finally solve your technological, logistical and billing problems.

Use Super Dispatch Car Hauler App To Mark Damages During Vehicle Inspection

Click the photo to download

Vehicle Transport Drivers: Wouldn’t it be great if there was an auto carrier software that could automate car delivery billing and make it easy to do so? Wouldn’t you like a free trial of a car hauling software that will absolutely confirm receipt of your invoice and bill of lading the moment you send it off to the auto broker? Why ship a car if you’re not going to get paid for several weeks, or even a month? You’re not doing a vehicle inspection and transporting a car for free, are you?

The mobile digital future has no need for paper bills of lading, and neither should you. Super Dispatch’s car hauler online invoice tool lets you turn your smartphone into a total workstation, containing all of your past, present and future auto transport orders – all accessible at the touch of the screen. Once you have your Super Dispatch login, your company dispatcher inputs your transportation loads into the Super Dispatch dashboard from their phone, computer, or workstation, and you can instantly access all of your auto transport loads right from your handheld device. You can do your bill of lading and invoice right there from the parking lot!  Super Dispatch car hauling software works seamlessly, instantly, and reliably, because the Super Dispatch car hauler platform was built for car hauler and broker companies just like yours.

Freight Brokers: We know that you need a secure contract with drivers that will do a good inspection and mark all damages accurately and completely on their inspection report before they pick up a vehicle and after unloading at the pickup and delivery locations, and you need a customer’s signature every time. We also know how vital it is to your auto transport business that every car hauler BOL be properly and completely filled out; in many cases it is this document that will serve as the only agreement to transport items to and from your customers. Our auto transport software is best suited to meet the need for an efficient and expedited truck driver bill of lading that you and your customers expect and deserve. And let’s not forget the importance of insurance, coverage and security! Every transport transaction made through the Super Dispatch car hauler app is covered by $1 million cyber liability insurance with a timestamp that cannot be forged. Plus, you are notified by email with proof of delivery the moment a customer signs the BOL and the driver hits the ‘SEND’ button. We know there’s a lot of companies out there on CentralDispatch claiming to have the best answer for auto transport online billing solutions, and that’s why you should read enthusiastic Super Dispatch reviews. Find out what everyone is talking about and download the Super Dispatch BOL App for Car Haulers (ePOD) car transport dashboard tool and auto hauler software to streamline operations for your transportation management system. Have a great day.

Super Dispatch Bill Of Lading Vehicle Inspection Report

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