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5 Ways Shank Bros. Loves Super Dispatch

Shank Bros. Auto Transport Runs On Super Dispatch: 5 Key Takeaways

Shank Bros Auto Transport Loves Super Dispatch

Shank Bros. Auto Transport LLC is a car hauling business based in Vestal, New York, and their entire dispatch operation is managed using Super Dispatch auto hauling software. John and Tom Shank are “the brothers” and together they currently own and operate 11 trucks – consisting of seven 10-car haulers and four 3-car wedges. They stay very busy with a client-driven, weekly route that sends the 3-car wedges in separate directions, with each traveling a regular distance of 50-100 miles. The Shank Bros.’ territory spans from the Canadian border of New York, as far West as Pittsburgh, and out East into Massachusetts; with the local drivers constantly traveling back and forth from the terminal yard in Vestal. The ten-car over-the-road haulers load up and deliver as far south as Nashville and all the way into the upper North East. With profitability on the line and fleet management in the balance, the only auto hauler software they would ever rely on is Super Dispatch. Here are the “5 Reasons Why Shank Bros. Auto Transport Loves Super Dispatch.”

“The Super Dispatch designer actually worked in the car hauling business and that makes a huge difference.” – John Shank

Super Dispatch: Born Out Of Car Hauling Experience

Super Dispatch Logo

Shank Bros. trusts Super Dispatch vehicle management software because it was made for car haulers – by car haulers. Hard workers understand that it takes boots on the ground and real industry know-how to create a tool that truly gets the job done. Unfortunately, there will always be other technologies available to the market that simply aren’t designed properly. John Shank knows, “the Super Dispatch designer actually worked in the car hauling business and that makes a huge difference” – because it’s clearly better than any other software he’s tried before – and he makes no bones about it.

The VIN Scanner Tool Saves Time While Reducing Error

Truck drivers don’t have time to spare, and sometimes a client doesn’t have all of the information available to give to the dispatcher. So when the transporter only has limited info at the pickup location, that’s the perfect time to put the VIN scanner tool into action. “It saves a lot of time and reduces errors,” says John Shank. Being able to automatically process dozens of cars a week really adds up in time saved – all the while avoiding the inaccuracies that arise from rushed manual entry.

Super Dispatch saves time, providing peace of mind, and helps protect against false damage claims; thereby improving profitability and promoting business growth.

Drivers And Dispatchers Know “The App Is Intuitive”

Super Dispatch Mobile App with eBOL

John is always eager to share with others how the Super Dispatch app is “very intuitive, simple enough to learn, and drivers actually like using it.” Since Shank Bros. is a full-service transport company and occasionally brokers out their own loads, they want other car hauling businesses to adopt the Super Dispatch auto transport mobile app because it reinforces the higher standard of professional consistency their customers expect and deserve.

“All The Information You Need Is Right There In The BOL”

Shank Bros. knows that “the photos and damage markings cover the carrier,” so if a delivery customer ever raises a concern, it’s all right there on the BOL. Plus, since the Super Dispatch Mobile App is connected to the Dispatch Dashboard, every BOL of every driver on the fleet can be accessed, shared and emailed directly from dispatch operations. This saves time, providing peace of mind, and helps protect against false damage claims; thereby improving profitability and promoting business growth.

Shank Bros. trusts Super Dispatch vehicle management software because it was made for car haulers – by car haulers.

Super Dispatch Brings Car Hauling Business To The Next Level

Shank Bros Super Dispatch Fleet Management

Shank Bros. began using Super Dispatch in December 2015 and John isn’t shy about saying, “Super Dispatch has helped move us to the next level.” Since the company was already actively marketing its line of services and expertise through their website (ShankBros.com), Super Dispatch helped them follow through with their track record and the promise of ongoing excellent service. Through the seamless integration of order management and organization, the drivers of every trailer can easily exchange loads – which keeps the majority of their focus on the logistics of the road.

Talking with our customers is always rewarding, and I really appreciate the time and feedback from Shank Bros. Having dispatched for a lot of carriers, I truly appreciate the level of care and knowledge that Tom and John put into their work. If you have any questions for them, or if you’re up in New York and you need a hand, you’re always welcome to call Tom Shank at 607-747-7746 and tell him we said, “Hi.” Thanks for your time, and keep on trucking.

— Super Jay

#1 Car Hauler BOL App – Try It For Free. Download for Android HERE and for Apple HERE.

Ready To Test Drive Super Dispatch For Your Company? Book A Demo HERE Or Sign Up HERE.

5 Things 2740 Trucking Says About Using The Super Dispatch Car Hauler BOL

2740 Trucking Has 5 Things To Tell You About Using Super Dispatch

2740 Trucking LLC (DBA “Acar Transport”) is a car shipping company based in Brooklyn, New York. Their lead office dispatcher is named Miguel and he is responsible for dispatching cars for their twenty-one auto transporters. Keeping them loaded and running on time is a full-time job which is why he gives five reasons why 2740 Trucking LLC relies on the Super Dispatch car transport dashboard tool to keep their business running smooth and efficient every day.

2740 Trucking LLC

Frank is the Manager at 2740 Trucking

2740 Trucking calls the Super Dispatch car hauler platform “Superman” because it fixed all those old problems.

1) “We Call It Superman”

Today, the dispatch information for their transport load workflow travels back and forth from laptops and desktops to handheld devices; from sales reps and dispatchers to drivers and dealers and accountants. A year ago, when it was all paper-based, there were simply too many people in too many places to keep the paperwork neat, organized, legible and 100% accurate. It was the biggest reason the company was losing time and money while trying to grow the business.

2740 Trucking calls the Super Dispatch car hauler platform “Superman” because it fixed all those old problems. For example, Miguel only needs to generate a Load ID in the Super Dispatch dashboard with pickup and delivery locations and with the click of the mouse he can assign it to the driver’s handheld device. That trucker can then immediately see that order and be ready to roll. The rest of the order information can easily be updated while the trucks are already moving, whereas before, Miguel and his team had to individually create and hand deliver the printed load assignment sheets to each driver before they could start driving.

…the driver simply aims the camera into the door jam and when the VIN is recognized by the software, suddenly all of the year, make, model, color, and VIN information automatically populates..

VIN barcode2) “The VIN Scanner Is Phenomenal!”

While the transporter is en route, the dispatch team updates the driver’s device with either the year, make, model, color or VIN – whatever they have been given for physically identifying the car. But when the driver arrives at the location, he or she uses that minimal information to find the vehicle, and that’s when the VIN scanner comes into action. Using the same handheld device (iPad or smartphone), the driver simply aims the camera into the door jam and when the VIN is recognized by the software, suddenly all of the year, make, model, color, and VIN information automatically populates into their electronic car hauler BOL. As Miguel likes to say, “It works like magic!”

3) “This Definitely Saves Us From Damage Claims”

When it comes to refuting damage claims, Miguel has a favorite story to tell. “Not long ago, a good customer of ours found a dent on the rear panel and told us it wasn’t like that when he bought the car at the auction. But since our drivers always take inspection photos with ‘Superman,’ we sent him the pictures clearly showing that same dent was there before we ever picked it up. That claim immediately went away, and we never heard about it again!” The time and money saved with this simple solution are something the company is pleased not to have to think about.

Timestamped BOL App4) “Emailing Is So Much Better Than Faxing”

The accountant at 2740 Trucking is named Crystal and “she loves not being smothered with faxes.” In the past, her most time intensive jobs included printing, scanning, sending and receiving faxes and paper bills of lading. Back when everything was paper, it was incredibly time-consuming and oftentimes things (literally) fell through the cracks (which then cost her more time and effort…”and headaches.”) But now with Super Dispatch auto hauler software, she does everything on her computer and through email. Miguel says, “It’s faster, organized, legible, and accurate. There’s no more printing or scanning, then faxing, then calling. With an email, everything can be tracked, with date and time sent, and it’s easy to CC: other people so they also have a copy. Everything is archived into folders on the computer and there’s no more mess.”

2740 Trucking in Brooklyn, NY

5) “We Are Saving Tons Of Time!”

From the electronic input of data, the real-time order updating while trucks are already driving, the quick and easy VIN scanning and automatic data population, easily refuting damage claims, emailing instead of faxing, all the paper replaced by digital information, Miguel has no idea exactly how much time they are saving – but in his words, he knows 2740 Trucking is saving “tons of time!” It’s like measuring the difference between mailing a letter and sending an email. “We’re talking thousands of percent more efficient!”

“…our drivers always take inspection photos with ‘Superman,’ we sent him the pictures clearly showing that same dent was there before we ever picked it up. That claim immediately went away, and we never heard about it again!”

Ready To Test Drive Super Dispatch For Your Company? Book A Demo HERE Or Sign Up HERE.

2470 Trucking loves the switch from paper bills of lading to the Super Dispatch car transport dashboard tool. Miguel can’t imagine why everybody doesn’t do it. If you have any questions, you are welcome to give him a call at 347-554-6574 or leave a comment below.

Try It For Free. Download the App for Android HERE and for Apple HERE.

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