How many times has your car hauling business encountered a false damage claim? Any car hauler can recall an insurance battle with a customer over false damage claims. You might have learned that a good Bill of Lading for car haulers is the difference between making money or losing money.
That’s why Super Dispatch started out as an electronic Bill of Lading and photo inspection app years ago. Though we have expanded into a complete TMS for car haulers and shippers, a good photo inspection will always be a pillar of a successful car hauling company. You can cut inspection time in half with our electronic wire frames, unlimited high-res inspection photos and damage markings.
THE FLAWS OF MANUAL, PAPER INSPECTIONS
“If you have a 94 Corolla rolling off a transporter and a paper bill of lading, that’s one thing. But when you have a million plus dollar car, guys look at them with a magnifying glass.”
Super Dispatch’s electronic inspections have been a game changer for car haulers in this industry. EM Logistics for example, is the car hauling half of a luxury car dealership called Exotic Motors Midwest. Before using Super Dispatch, drivers at EM filled out paper BOLs and carried around digital cameras to document damages. Zack, the Transportation Manager at EM Logistics, loves that his drivers can just use a phone.
“If you have a 94 Corolla rolling off a transporter and a paper bill of lading, that’s one thing. But when you have a million plus dollar car, guys look at them with a magnifying glass,” Zack says about the benefits of electronic BOLs. “I tell them any paint chips, scratches, anything, take a picture. So I’ll have a bill of lading that has 50 photos attached to it. But that saves us ultimately. That’s for sure the best part about Super Dispatch, I’d say.”
With Super Dispatch, a car hauler can customize the terms and conditions for the pick up and delivery signature, take an unlimited amount of inspection photos that are stored in the cloud (instead of your phone,) and send invoices or BOLs the second they are created. Paper BOLs and inspections can’t keep up with how quickly cars are being moved in 2018.
WHAT BENEFITS DO YOU GET FROM A THOROUGH ELECTRONIC INSPECTION?
No False Damage Claims
We have written extensively about false damage claims at Super Dispatch, because of our amazing technology.
“The shipper said we scratched the mirror and made a dent in the car. Then I showed the broker our pick up photos…he said “woah, I think everyone ought to use this program.’”
Super Dispatch customer Charles Jones of Alpha Elite Transport has won false damage disputes time and time again because he uses our photo inspections.
“When my driver tried to deliver a truck, the shipper said at pickup that we scratched the mirror and made a dent on the car,” Charles recalls. “Then I showed the broker the pick up photos…he said ‘Woah, I think everyone ought to use this program.’ And he talks to the shipper, and this guy didn’t even go to the auction to buy the cars. He didn’t even see the cars first. He just didn’t want to believe the photos… So that saved us a lot.”
Though this goes hand-in-hand with false damage claims, a good inspection will almost always create repeat business for a car hauler. Consistent, careful and thoughtful work is what makes Super Dispatch customers the most successful car haulers in the industry. It’s not only clean for car haulers, but Shippers and Brokers too. Some of our Broker customers even require that their car haulers use Super Dispatch to process loads, because the inspections are uniform and thorough.
Charles Jones also loves how quickly he can get paid using Super Dispatch through tools like custom Terms and Conditions and payment options like Cash on Delivery or Net 60. Not only that, but Super Dispatch has an activity log for each load that Charles has used to prove when an invoice was sent to a shipper or broker, and demand payment in a timely manner.
COMPLETING A GREAT BILL OF LADING AND INSPECTION WITH SUPER DISPATCH
Super Dispatch has already written a basic post on how to do a great inspection using our system. We have updated that to include all the great tools we have:
Have a comprehensive terms and conditions
With Super Dispatch, your terms and conditions are customizable from both the phone app and the dashboard. We suggest that a few topics should always be covered:
- Pick up and delivery specifications (for instance – inoperable cars required extra payment)
- Guaranteed or non-guaranteed pickup times
- Potential fees (like a dry run fee)
- Liability of things inside the vehicle
- Agreement to the status of the car after inspection
- Payment terms
Mark damages on the Bill of Lading AND the photos you take
We allow our customers to mark damages on the BOL and inspection photos for a reason. Double the documentation means double the protection for a car hauler.
Always communicate with your customer! Super Dispatch’s system makes it so easy to dispatch orders, inspect cars, and run your car hauling business through improved technological communication. But that doesn’t mean you can’t be proactively communicating throughout the process!
- Tell the shipper when you are inspecting the vehicle, and allow them to be involved in the process.
- Follow up when you send an invoice or BOL.
- Urge any signatory to read your terms and conditions.
Being proactive can mean a world of difference for car haulers. Grow your business, don’t just run it.
Even the best car haulers have had to face false damage claims. What is your false damage claim horror story? Let us know in the comments!