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Should VIP Car Transport Pay More?

VIP Car Transport: Do Promises Match Profits?

vip-ferrari-car

source: Autobahn USA

Auto Brokers and Car Carriers: How often does an unexpected VIP car transport job suddenly become your new, special problem? The entire auto transport industry knows that from time to time a well-known professional basketball player or CEO needs their car to be transported. Obviously, that’s when everybody in the logistics chain can expect to be nicely compensated for a well-coordinated pickup and delivery. But what happens when the customer has a laundry list of specific requirements, expects to be treated like an extraordinary “VIP” with extra hassle and babysitting, but the job only pays like it’s a used car from an auction. What now? So let’s ask the question, “Should A VIP Car Transport Pay More Than Average?”

Cheap rates are one thing, but when carriers receive a list of demands, they expect another zero at the end. 

VIP Car Transporter Says “Show Me The Money!”

What car hauling business is going to transport a brand new 2016 Alfa Romeo from one doorstep to another in an enclosed trailer and a gaurantee than “You Can Not Discuss Cost W/Anyone Or Full Refund” at a measly 39 cents per mile!? So what if it’s COD on pickup? Who is this customer? And far too often, a privately owned vehicle (POV), corporate relocation or dealer trade “expects the moon” during transport and yet they don’t want to pay anything extra for an elevated level of service. So as the broker or carrier, how (and why) are you going to fulfill all of these promises with no additional compensation? This job is going to require a major favor – so who are you going to talk into it completing it?

( source: 'Alfa Romeo' Central Dispatch post )

(source: ‘Alfa Romeo’ Central Dispatch post)

VIP Car Transport Broker: “No Room On The Rate”

Sometimes the transport dispatcher walks right into it. Rushing to find the perfect load to fill an empty spot. The vehicle size and route matches where the truck and trailer is already going. Without much else to choose from on the load board, the rate may be average, but it’ll fill an empty spot. That’s when the broker says it’s a “V.I.P.” order. In unison, everybody groans. Why?

This job is going to require a major favor – so who are you going to talk into it completing it?

Cheap rates are one thing, but when carriers receive a list of customer demands, they expect another zero at the end. And for good reason. Experience and care are valued commodities. That is exactly why trusted, professional and veteran car haulers simply say, “No To Cheap Freight!” But the cut-rate, desperate and inexperienced driver says, “No problem.” And then what happens to the owner’s precious vehicle next? THIS HAPPENS: “Fully-Loaded Car Carrier Overturns on Old Kings Road.”

VIP Car Transport Fully Loaded Trailer Overturned

source: FlagerLive.com

WHY? BECAUSE THE REALLY CHEAP CAR CARRIERS HAVE TO DRIVE AROUND THE WEIGH STATIONS BECAUSE THEY ARE SOMETIMES OPERATING ILLEGALLY! So was it worth it for the customer or broker to save a few extra bucks?

Car Hauler BOL App

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VIP Transport Customers: Walk In The Carrier’s Shoes

VIP Car Shipping Is Not Pizza DeliveryIn the world of “Easy-Peasy” and “Bada-Bing,” people tend to forget that this is not a pizza – it’s a car! And not just any car, but somebody’s ‘baby.’ So it should be worth a few hundred extra bucks to get a $50,000 Escalade transported a thousand miles by an experienced driver of a reputable car hauling business using only the most professional equipment. We all know the vehicle owner worries: “Will the driver be on time?,” “Will the driver be careful?,” and “Will the driver call me and pick up the phone when I call them?” The truth is that you already know the answer; because you truly get what you pay for. Especially in auto transport.

VIP Car Transport: Where The Rubber Meets The Road

Too many truckers feel like everyone else is only interested in lining their pockets – rather than rewarding good transport companies for a job well done. LamborginisMeanwhile, many brokers believe most
transporters are virtually all about the same and therefore assume somebody will eventually take the job. All the while, the owner of the vehicle keeps asking value questions while continuing to search for the cheapest rate – even when the quote they’ve already got is far too good to be true!

Fierce competition drives rates down and increases sales promotions. A deflated economy cuts other jobs, increasing the supply of vendors. Population grows, and along with it the number of entrants into the marketplace. That’s why today, it seems there are more brokers and more car haulers than ever before.

In the world of “Easy-Peasy” and “Bada-Bing,” people tend to forget that this is not a pizza – it’s a car!

But no matter how you slice it, the race to be the lowest rate supplier usually finds the bottom of the barrel vendor. Find your profit in volume, or measure your margin in quality. But playing three card monte with one of America’s most treasured, collected and prized possessions is not always going to turn out well in the long run. It’s a shell game to keep all the money all the time. The vendors are talking. They know there’s something going on and they want their fair share. The big question is, “When will the vehicle owner find out who’s keeping the lion’s share of the VIP car transport?”

As a veteran dispatcher of many years, I saw some unbelievable load postings that I actually called – and I’ve had the opportunity to try and get real with the folks on the other end. If I’m out of line, I’d love to hear your version of the story. But unfortunately, there are a lot of newcomers desperate to turn a buck. I know many of you out there have made similar mistakes, and I’d love to hear your horror stories. Don’t hold back. Tell it like it is. Thanks for reading, and sharing, and as always, keep on trucking.

— Super Jay

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#1 Car Hauler BOL App – Import orders directly from Load Boards. Stop buying paper forms. Try It For Free. Download for Android HERE and for Apple HERE.

Ready To Test Drive Super Dispatch For Your Company? Book A Demo HERE Or Sign Up HERE.

5 Ways Shank Bros. Loves Super Dispatch

Shank Bros. Auto Transport Runs On Super Dispatch: 5 Key Takeaways

Shank Bros Auto Transport Loves Super DispatchShank Bros. Auto Transport LLC is a car hauling business based in Vestal, New York, and their entire dispatch operation is managed using Super Dispatch auto hauling software. John and Tom Shank are “the brothers” and together they currently own and operate 11 trucks – consisting of seven 10-car haulers and four 3-car wedges. They stay very busy with a client-driven, weekly route that sends the 3-car wedges in separate directions, with each traveling a regular distance of 50-100 miles. The Shank Bros.’ territory spans from the Canadian border of New York, as far West as Pittsburgh, and out East into Massachusetts; with the local drivers constantly traveling back and forth from the terminal yard in Vestal. The ten-car over-the-road haulers load up and deliver as far south as Nashville and all the way into the upper North East. With profitability on the line and fleet management in the balance, the only auto hauler software they would ever rely on is Super Dispatch. Here are the “5 Reasons Why Shank Bros. Auto Transport Loves Super Dispatch.”

“The Super Dispatch designer actually worked in the car hauling business and that makes a huge difference.” – John Shank

Super Dispatch: Born Out Of Car Hauling Experience

Super Dispatch LogoShank Bros. trusts Super Dispatch vehicle management software because it was made for car haulers – by car haulers. Hard workers understand that it takes boots on the ground and real industry know-how to create a tool that truly gets the job done. Unfortunately, there will always be other technologies available to the market that simply aren’t designed properly. John Shank knows, “the Super Dispatch designer actually worked in the car hauling business and that makes a huge difference” – because it’s clearly better than any other software he’s tried before – and he makes no bones about it.

The VIN Scanner Tool Saves Time While Reducing Error

Truck drivers don’t have time to spare, and sometimes a client doesn’t have all of the information available to give to the dispatcher. So when the transporter only has limited info at the pickup location, that’s the perfect time to put the VIN scanner tool into action. “It saves a lot of time and reduces errors,” says John Shank. Being able to automatically process dozens of cars a week really adds up in time saved – all the while avoiding the inaccuracies that arise from rushed manual entry.

Super Dispatch saves time, providing peace of mind, and helps protect against false damage claims; thereby improving profitability and promoting business growth.

Drivers And Dispatchers Know “The App Is Intuitive”

Super Dispatch Mobile App with eBOLJohn is always eager to share with others how the Super Dispatch app is “very intuitive, simple enough to learn, and drivers actually like using it.” Since Shank Bros. is a full-service transport company and occasionally brokers out their own loads, they want other car hauling businesses to adopt the Super Dispatch auto transport mobile app because it reinforces the higher standard of professional consistency their customers expect and deserve.

“All The Information You Need Is Right There In The BOL”

Shank Bros. knows that “the photos and damage markings cover the carrier,” so if a delivery customer ever raises a concern, it’s all right there on the BOL. Plus, since the Super Dispatch Mobile App is connected to the Dispatch Dashboard, every BOL of every driver on the fleet can be accessed, shared and emailed directly from dispatch operations. This saves time, providing peace of mind, and helps protect against false damage claims; thereby improving profitability and promoting business growth.

Shank Bros. trusts Super Dispatch vehicle management software because it was made for car haulers – by car haulers.

Super Dispatch Brings Car Hauling Business To The Next Level

Shank Bros Super Dispatch Fleet ManagementShank Bros. began using Super Dispatch in December 2015 and John isn’t shy about saying, “Super Dispatch has helped move us to the next level.” Since the company was already actively marketing its line of services and expertise through their website (ShankBros.com), Super Dispatch helped them follow through with their track record and the promise of ongoing excellent service. Through the seamless integration of order management and organization, the drivers of every trailer can easily exchange loads – which keeps the majority of their focus on the logistics of the road.

Talking with our customers is always rewarding, and I really appreciate the time and feedback from Shank Bros. Having dispatched for a lot of carriers, I truly appreciate the level of care and knowledge that Tom and John put into their work. If you have any questions for them, or if you’re up in New York and you need a hand, you’re always welcome to call Tom Shank at 607-747-7746 and tell him we said, “Hi.” Thanks for your time, and keep on trucking.

— Super Jay

#1 Car Hauler BOL App – Try It For Free. Download for Android HERE and for Apple HERE.

Ready To Test Drive Super Dispatch For Your Company? Book A Demo HERE Or Sign Up HERE.