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Manheim Mondays – Fleet Driver Cary at Car Transport

Car Transport as a Fleet Driver

This week at Manheim Kansas City, we talked to Cary at Car Transport. He has been a driver for years, and enjoys being a company driver that gets home every night, without a lot extra to worry about.

Are you based out of Texas?

No, here in Kansas City.

Oh, we are based here in Kansas City. Yeah, that’s where one of our offices is, is out of Kansas City. How long have you been driving for?

Hauling cars? Probably 7 ½ 8 years.

And you haven’t worked at Car Transport that whole time?

No, it will be 3 years at the end of the month.

Awesome, and how did you get into car hauling?

I drove a box around, I drove a tanker around…hauling cars you just make more money.

That makes sense, you’ve seen profits from that?

Eh, yeah. I can’t make that money any place else.

Have you tried other industries?

Cary, Car Transport driver at Manheim Kansas City

Cary, a fleet driver at Car Transport, poses for a photo at Manheim Kansas City on Feburary 08, 2019

Yeah, hauling cars for a company like this…I can’t make even close to what I can here.

Do you get to go home on the weekends?

I’m home every night. I drive a load from here to St. Louis and then one back.

Wow, that’s really cool. Are you planning to work at Car Transport for a while?

[laughs] No…I mean, I’m planning on winning the lottery or getting a really good stock, you know? [laughs] but in case that doesn’t happen, I’ll be hauling cars.

And since you’ve been hauling the whole time, has anything changed? What’s changed?

Positive or negative?

Both.

“Biggest negative has been the logbooks, the way they do that. The positives is maybe that the equipment is better. Easier to use. When I first started we had a bunch of decks. Instead of having three levers…All these red levers here? That’s all for the top. Instead of the 7 or 8 here, we used to have 20.”

And what do those all do? They just do different angles and stuff? That’s cool, I’ve never heard anyone say anything about the angles of the trucks.

Yeah.

That’s cool, so do you own the truck? Or lease it? No? You’re just 100% w-2?

“I’m 100% W-2.

Would you ever own?

I owned a truck before, I didn’t haul cars, but I would never own another truck again…when I owned my truck, I was working 70-80 hours a week as an owner operator and was making the same as a company driver after I paid out in breakdowns and fuel and maintenance…I wasn’t prepared when I got into it. I thought it was going to be a piece of cake, and it wasn’t…with this truck, if something happens to it, they come and take care of it. My truck, I don’t care if I’ve worked 20 hours that day. I still have to fix it.

Car Transport eBOL app Super Dispatch

Do you think being an owner operator or contractor is worth it? Have you done fleet driving and had your own authority? Which is better? Let us know in the comments!

How to Handle a Carrier – Broker Relationship in Car Transport

Tom Stec of Fury Transport is a Super Dispatch customer and occasional blog contributor.

When I started my career as a car hauler I learned a valuable lesson about how to handle damage claims. After delivering a vehicle, the dealer found damage to the undercarriage. The broker notified me about the damages and my initial reaction was to deny the claims made against me. I was given two options to resolve the claim; either pay for the damages or not pay and be blacklisted by the broker.

At the time I thought this was unfair to me because normally I don’t check the undercarriage of vehicles and as a result, I did not list damages on my condition report. What really helped ease the situation was that the broker was very calm and told me it’s not a big deal, just a cost of doing business.

Mistakes like this happen all the time in this industry. I was reluctant to pay but I knew that in the long run it was not worth losing contact with this broker over a couple hundred dollars. I generated far more revenue hauling for this broker and I knew it was not a wise business decision to get blacklisted and miss out on future potential profits.

Carrier – Broker relationships have deteriorated in the new age of car transport

The internet has revolutionized the car transport industry with the formation of load boards such as CentralDispatch. Online load boards have made it easier for carriers to book loads and have made it easier for carriers to connect with brokers. Though the internet has simplified the process of connecting with brokers it has made it harder for carriers to build solid, lasting business relationships. Before the internet, carriers and brokers relied on mutual relationships of trust and honesty to get loads picked up and delivered.Today,, many car haulers fail to create any lasting relationships with brokers because the internet enables haulers to replace them with another.

Though the internet has simplified the process of connecting with brokers it has made it harder for carriers to build solid, lasting business relationships.

But accidents in this industry are bound to happen.  And it’s beneficial for both carriers and brokers to be honest with each other not only for the sake of building lasting relationships, but also to ease the process of settling the claims that inevitably happen.

Whereas, dishonesty creates problems for brokers who then have to deal with customers. Dishonesty isn’t just hiding damages:it can also be something like not delivering on time. Delaying delivery further complicates situation between the broker-carrier, broker-customer, and ultimately carrier-broker.

Bad business hurts the broker and the customer in car transportSuper Dispatch broker car transport

Sal T. at Pristine Auto Group in Bloomfield, NJ is a used car dealer that had a serious situation with a carrier being dishonest and evasive. Sal sold a vehicle to a customer in Florida and dispatched a carrier to pick up the vehicle. The carrier picked up the vehicle, collected payment, and told Sal the vehicle would be delivered four days later.

“A week later my customer calls to get an update on the shipment and tells me that the carrier will be later than expected due to a hurricane” said Sal. At the time, Sal didn’t think much of it and said he would “rather have vehicle arrive later and in good condition, than risk the vehicle being damaged”. Two weeks go by and Sal’s customer calls and demands to know when his vehicle will be delivered. The buyer was very frustrated because the carrier kept delaying the delivery times and ultimately stopped receiving his calls.

“About 3 weeks after the vehicle was picked up the buyer called threatening me with legal actions and claiming I stole his money and defrauded him.” said Sal. More than three weeks after the vehicle was picked up, Sal was finally able to get a hold of the carrier and had the vehicle brought back to him. To alleviate the situation, Sal purchased the buyer a plane ticket to fly to New Jersey and drive the car back to Florida. But after some research, Sal realized that the carrier that picked up the vehicle had is MC Authority revoked by the DOT and was unable to operate his truck.

The carrier’s dishonesty resulted in monetary damages for Sal and resulted in Sal’s customer losing trust in the process of having vehicles transported by car haulers.

“Had the carrier been truthful from the start, I would have been able to find another company to deliver the vehicle,” Sal asserted. “His dishonesty not only caused me to lose money on the first shipment, it also caused me to lose money on buying a plane ticket for the buyer. Now I have to go through the trouble of small claims court to get my money back on the payment I made to the carrier because when he brought back the vehicle, he said he didn’t have the money right now.” said Sal.

If the carrier had been truthful, and communicated the problem with the Sal, all of this could have been avoided. The carrier’s dishonesty resulted in monetary damages for Sal and resulted in Sal’s customer losing trust in the process of having vehicles transported by car haulers. Simply being honest could have have prevented a chain of negative feelings and events from taking place.

The carrier has ruined his relationship with Sal and has narrowed his network of brokers for employment. This was an easy job where everyone could have left satisfied, if the carrier had just been honest.

The Broker – Carrier relationship can benefit everyone – if you let it.

Building a good relationship with brokers can lead to more profits for the carrier. One of the greatest benefits to maintaining a good relationship with brokers is that those brokers will call you first when they have a good load and they will generally be able to offer more for the load because they trust that the carrier can get it done without any issues.

I have built a solid relationship with a broker I work with and whenever that broker gets a load he usually offers it to me first. This is beneficial for me because I am offered the load before it is put up on the load board. I have no one to compete with and I know that the load will be paid on time without any issues. With trust and honesty I am also able to ask more for the load and the broker is always willing to work with me so that both parties are happy with the negotiated price. On top of all this, the broker always offers me a no fee quick pay instead of the standard fifteen day pay.

With trust and honesty I am also able to ask more for the load and the broker is always willing to work with me so that both parties are happy with the negotiated price.

The importance of maintaining a good relationship between brokers is essential for carriers to make it in the long run of their business. When carriers focus on building lasting relationships, they end up making more profits and are given more opportunities. In this new age of car transport, carriers must treat their business as a brand and work every day to build a good brand image. When a carrier provides excellent service and a lot of value to a broker or customer, they build a better brand image. With a better brand image, those customers are likely going to come back for more business. Repeat customers are what carriers need to prosper in the trucking industry, especially during the slow times when there isn’t much work. When damage claims arise, the process of handling these claims is so much smoother when the carrier is honest and values the relationship they have with the broker. Honesty and integrity will allow both parties to resolve the issues and meet at terms that are fair for both sides. We all know how competitive the car transport industry is so we must seek to provide more value to customers in the form of honesty and integrity. Once a customer sees value in a company they will likely want to work with that company again.

Tom Stec is Owner and Operator of Fury Transport and a Super Dispatch customer.

How important is a good inspection for car haulers?

How many times has your car hauling business encountered a false damage claim? Any car hauler can recall an insurance battle with a customer over false damage claims. You might have learned that a good Bill of Lading for car haulers is the difference between making money or losing money.

That’s why Super Dispatch started out as an electronic Bill of Lading and photo inspection app years ago. Though we have expanded into a complete TMS for car haulers and shippers, a good photo inspection will always be a pillar of a successful car hauling company. You can cut inspection time in half with our electronic wire frames, unlimited high-res inspection photos and damage markings.

THE FLAWS OF MANUAL, PAPER INSPECTIONS

“If you have a 94 Corolla rolling off a transporter and a paper bill of lading, that’s one thing. But when you have a million plus dollar car, guys look at them with a magnifying glass.”

Super Dispatch’s electronic inspections have been a game changer for car haulers in this industry. EM Logistics for example, is the car hauling half of a luxury car dealership called Exotic Motors Midwest. Before using Super Dispatch, drivers at EM filled out paper BOLs and carried around digital cameras to document damages. Zack, the Transportation Manager at EM Logistics, loves that his drivers can just use a phone.

“If you have a 94 Corolla rolling off a transporter and a paper bill of lading, that’s one thing. But when you have a million plus dollar car, guys look at them with a magnifying glass,” Zack says about the benefits of electronic BOLs. “I tell them any paint chips, scratches, anything, take a picture. So I’ll have a bill of lading that has 50 photos attached to it. But that saves us ultimately. That’s for sure the best part about Super Dispatch, I’d say.”

With Super Dispatch, a car hauler can customize the terms and conditions for the pick up and delivery signature, take an unlimited amount of inspection photos that are stored in the cloud (instead of your phone,) and send invoices or BOLs the second they are created. Paper BOLs and inspections can’t keep up with how quickly cars are being moved in 2018.

WHAT BENEFITS DO YOU GET FROM A THOROUGH ELECTRONIC INSPECTION?

No False Damage Claims

We have written extensively about false damage claims at Super Dispatch, because of our amazing technology.

“The shipper said we scratched the mirror and made a dent in the car. Then I showed the broker our pick up photos…he said “woah, I think everyone ought to use this program.’”

Super Dispatch customer Charles Jones of Alpha Elite Transport has won false damage disputes time and time again because he uses our photo inspections.

“When my driver tried to deliver a truck, the shipper said at pickup that we scratched the mirror and made a dent on the car,” Charles recalls. “Then I showed the broker the pick up photos…he said ‘Woah, I think everyone ought to use this program.’ And he talks to the shipper, and this guy didn’t even go to the auction to buy the cars. He didn’t even see the cars first. He just didn’t want to believe the photos… So that saved us a lot.”

Repeat Business

Though this goes hand-in-hand with false damage claims, a good inspection will almost always create repeat business for a car hauler. Consistent, careful and thoughtful work is what makes Super Dispatch customers the most successful car haulers in the industry. It’s not only clean for car haulers, but Shippers and Brokers too. Some of our Broker customers even require that their car haulers use Super Dispatch to process loads, because the inspections are uniform and thorough.

Quick Payment

Charles Jones also loves how quickly he can get paid using Super Dispatch through tools like  custom Terms and Conditions and payment options like Cash on Delivery or Net 60. Not only that, but Super Dispatch has an activity log for each load that Charles has used to prove when an invoice was sent to a shipper or broker, and demand payment in a timely manner.

COMPLETING A GREAT BILL OF LADING AND INSPECTION WITH SUPER DISPATCH

Super Dispatch has already written a basic post on how to do a great inspection using our system. We have updated that to include all the great tools we have:

Have a comprehensive terms and conditions

With Super Dispatch, your terms and conditions are customizable from both the phone app and the dashboard. We suggest that a few topics should always be covered:

  • Pick up and delivery specifications (for instance – inoperable cars required extra payment)
  • Guaranteed or non-guaranteed pickup times
  • Potential fees (like a dry run fee)
  • Liability of things inside the vehicle
  • Agreement to the status of the car after inspection
  • Payment terms

Mark damages on the Bill of Lading AND the photos you take

We allow our customers to mark damages on the BOL and inspection photos for a reason. Double the documentation means double the protection for a car hauler.

Communicate

Always communicate with your customer! Super Dispatch’s system makes it so easy to dispatch orders, inspect cars, and run your car hauling business through improved technological communication. But that doesn’t mean you can’t be proactively communicating throughout the process!

  • Tell the shipper when you are inspecting the vehicle, and allow them to be involved in the process.
  • Follow up when you send an invoice or BOL.
  • Urge any signatory to read your terms and conditions.

Being proactive can mean a world of difference for car haulers. Grow your business, don’t just run it.

 

Even the best car haulers have had to face false damage claims. What is your false damage claim horror story? Let us know in the comments!

BacklotCars reaches faster car transport times enabled by our Shipper API

Like Super Dispatch, BacklotCars set out to disrupt a long-standing part of the automotive industry. With Super Dispatch focused on modernizing automotive logistics, BacklotCars is focused on modernizing automotive wholesale.

Four years ago, founders Justin Davis and Josh Parsons were working at Manheim Auctions. They saw a broken system – limited access to inventory, capital and inefficient transport.

Justin and Josh created BacklotCars, as an alternative to brick and mortar auctions. BacklotCars is connecting dealers across the United States and quickly becoming the easiest way for stores to both source, sell, transport and finance wholesale inventory. Both Super Dispatch and BacklotCars continue to disrupt long-standing industries.

Justin and Josh created BacklotCars, as an alternative to brick and mortar auctions.

How BacklotCars is different

“Originally, most dealers would go to local auctions to buy and sell cars. What we did was turn it into an online marketplace, without the physical location,” Sean, the Director of Transportation said to Super Dispatch. “This allows them to purchase inventory outside of their particular region. So for example, if I’m in Kansas City, I’m not limited to the local auction. I can purchase cars across the country.”

As BacklotCars opens up new trade opportunities for dealers, transportation becomes important. That’s where Super Dispatch comes in.

BacklotCars runs auto transport different than traditional load boards and auctions because of the technology it utilizes. Now auto dealers across the country can transact without stepping foot on an auction floor, or worrying about transporting their purchases.

As BacklotCars opens up new trade opportunities for dealers, transportation becomes important. That’s where Super Dispatch comes in.

Changing the game of auto transport

Before Super Dispatch, employees at BacklotCars would have to manually enter everything into spreadsheets. Sean had to type VIN numbers, condition reports, instructions, delivery and pick up information into their backend system and then post vehicles as loads on the Central Dispatch load board. A single morning’s worth of car sales could take a business day to type and post online for car transportation companies to find.

Before Super Dispatch, employees at BacklotCars would have to manually enter everything into spreadsheets.

“If we sold 50 cars a day, we would manually enter them on the load board or send them over to our partners using spreadsheets,” Sean said. “Which as you can imagine, is very time consuming. So sometimes the car that sold at 8 am wouldn’t get posted and shipped out maybe for a day.”

How BacklotCars ships cars in wholesale

Before Super Dispatch helped BacklotCars post loads and match carriers, auto transportation could take 10-14 days. With Super Dispatch, 80% of loads dispatched through Backlot are delivered in less than seven days, and 65% are delivered in less than five.

The BacklotCars sales team has successfully leveraged the reduced transport time to appeal to a wider range of customers.

“In sales when they’re promoting, they say ‘Hey, we can get your cars to you in 3-4 days.’ That’s a big promotion for people that are in our buy space,” Sean said.

That’s because Super Dispatch cuts their manual work in half by integrating with BacklotCars backend marketplace technology. Now, they only need to enter information for a car once – in their own system. Once that car is sold, its information is sent to Super Dispatch through the seamless API integration.

Super Dispatch cuts their manual work in half by integrating with BacklotCars backend marketplace technology.

From there, the BacklotCars team organizes the individual vehicles and send load offers to preferred carriers within their network.

“It just auto-posts everything the minute [a car] sells, because it’s already out there…we shoot it straight over to Super Dispatch.”

The connection to the API means that BacklotCars can offer loads to trusted carriers without ever calling them – instead, the carrier gets a text and email with the load information, which they can choose to accept.

If a load can’t be taken by their preferred carrier, they can still avoid the cumbersome load-posting process on Central Dispatch.Super Dispatch API makes it easy to post to Central Dispatch when you need.

The connection to the API means that BacklotCars can offer loads to trusted carriers without ever calling them.

Also, the logistics team can easily determine if a car was damaged in transport by reviewing the electronic Bill of Lading and inspection photos. Plus they can give ETAs to customers when loads are automatically marked as picked up or delivered.

“First thing I do every morning is I track vehicles that are assigned to specific carriers. Let’s say they were supposed to be picked up over the weekend, let’s say there was an issue and it didn’t get picked up, I see that,” Sean says of the Super Dispatch dispatching tool. “So we can communicate that quickly with our customers.”

What’s next for BacklotCars?

Because Sean and Julie no longer spend their entire day posting loads to load boards, they can focus on other things; expanding their transport region, optimizing trade routes and creating carrier contacts.

“On the accounting side we went from about 9 hours of paperwork to about 15 minutes,” Sean said. “As far as the load posting, if we had 50 cars to post, I would post from when I got to work to when I left.”

“I did other things in between, but most of that time I spent posting. Now I don’t post anything. It’s out there already. I’m able to look at new routes, create partnerships with new carriers. Things like that.”

In the next year, Backlot hopes to reduce 80% of their loads to a 5 day turnover time.

Super Dispatch is planning big things for 2019 as well.

Eventually, Super Dispatch will be an end-to-end unified vehicle shipping platform for car haulers, shippers and brokers, which will enable better communication throughout the entire industry.

In the near future, Super Dispatch will become the largest vehicle shipping platform – for brokers, carriers and shippers alike. The largest network of car haulers, shippers brokers will be available in Super Dispatch’s Broker and Carrier TMS. Through tools like our Smart LoadBoard and Carrier Vetting, our platform will automate, digitize and provide visibility into the entire vehicle shipping process, all within one system.

Eventually, Super Dispatch will be an end-to-end unified vehicle shipping platform for car haulers, shippers and brokers, which will enable better communication throughout the entire industry.

 

5 Things 2740 Trucking Says About Using The Super Dispatch Car Hauler BOL

2740 Trucking Has 5 Things To Tell You About Using Super Dispatch

2740 Trucking LLC (DBA “Acar Transport”) is a car shipping company based in Brooklyn, New York. Their lead office dispatcher is named Miguel and he is responsible for dispatching cars for their twenty-one auto transporters. Keeping them loaded and running on time is a full-time job which is why he gives five reasons why 2740 Trucking LLC relies on the Super Dispatch car transport dashboard tool to keep their business running smooth and efficient every day.

2740 Trucking LLC

Frank is the Manager at 2740 Trucking

2740 Trucking calls the Super Dispatch car hauler platform “Superman” because it fixed all those old problems.

1) “We Call It Superman”

Today, the dispatch information for their transport load workflow travels back and forth from laptops and desktops to handheld devices; from sales reps and dispatchers to drivers and dealers and accountants. A year ago, when it was all paper-based, there were simply too many people in too many places to keep the paperwork neat, organized, legible and 100% accurate. It was the biggest reason the company was losing time and money while trying to grow the business.

2740 Trucking calls the Super Dispatch car hauler platform “Superman” because it fixed all those old problems. For example, Miguel only needs to generate a Load ID in the Super Dispatch dashboard with pickup and delivery locations and with the click of the mouse he can assign it to the driver’s handheld device. That trucker can then immediately see that order and be ready to roll. The rest of the order information can easily be updated while the trucks are already moving, whereas before, Miguel and his team had to individually create and hand deliver the printed load assignment sheets to each driver before they could start driving.

…the driver simply aims the camera into the door jam and when the VIN is recognized by the software, suddenly all of the year, make, model, color, and VIN information automatically populates..

VIN barcode2) “The VIN Scanner Is Phenomenal!”

While the transporter is en route, the dispatch team updates the driver’s device with either the year, make, model, color or VIN – whatever they have been given for physically identifying the car. But when the driver arrives at the location, he or she uses that minimal information to find the vehicle, and that’s when the VIN scanner comes into action. Using the same handheld device (iPad or smartphone), the driver simply aims the camera into the door jam and when the VIN is recognized by the software, suddenly all of the year, make, model, color, and VIN information automatically populates into their electronic car hauler BOL. As Miguel likes to say, “It works like magic!”

3) “This Definitely Saves Us From Damage Claims”

When it comes to refuting damage claims, Miguel has a favorite story to tell. “Not long ago, a good customer of ours found a dent on the rear panel and told us it wasn’t like that when he bought the car at the auction. But since our drivers always take inspection photos with ‘Superman,’ we sent him the pictures clearly showing that same dent was there before we ever picked it up. That claim immediately went away, and we never heard about it again!” The time and money saved with this simple solution are something the company is pleased not to have to think about.

Timestamped BOL App4) “Emailing Is So Much Better Than Faxing”

The accountant at 2740 Trucking is named Crystal and “she loves not being smothered with faxes.” In the past, her most time intensive jobs included printing, scanning, sending and receiving faxes and paper bills of lading. Back when everything was paper, it was incredibly time-consuming and oftentimes things (literally) fell through the cracks (which then cost her more time and effort…”and headaches.”) But now with Super Dispatch auto hauler software, she does everything on her computer and through email. Miguel says, “It’s faster, organized, legible, and accurate. There’s no more printing or scanning, then faxing, then calling. With an email, everything can be tracked, with date and time sent, and it’s easy to CC: other people so they also have a copy. Everything is archived into folders on the computer and there’s no more mess.”

2740 Trucking in Brooklyn, NY

5) “We Are Saving Tons Of Time!”

From the electronic input of data, the real-time order updating while trucks are already driving, the quick and easy VIN scanning and automatic data population, easily refuting damage claims, emailing instead of faxing, all the paper replaced by digital information, Miguel has no idea exactly how much time they are saving – but in his words, he knows 2740 Trucking is saving “tons of time!” It’s like measuring the difference between mailing a letter and sending an email. “We’re talking thousands of percent more efficient!”

“…our drivers always take inspection photos with ‘Superman,’ we sent him the pictures clearly showing that same dent was there before we ever picked it up. That claim immediately went away, and we never heard about it again!”

Ready To Test Drive Super Dispatch For Your Company? Book A Demo HERE Or Sign Up HERE.

2470 Trucking loves the switch from paper bills of lading to the Super Dispatch car transport dashboard tool. Miguel can’t imagine why everybody doesn’t do it. If you have any questions, you are welcome to give him a call at 347-554-6574 or leave a comment below.

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