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How to pick up a car at an Auto Auction: Manheim

Chances are, if you’re an auto hauler, have a trailer and are ready to pick up cars, you’ve heard of Manheim. Though they don’t have their own load board, Manheim cars make up a huge portion of what is posted on the industry’s leading load boards. With over 80 locations in almost every state, Manheim (owned by Cox Automotive) is one of the largest auto auctions in the country.

For auto haulers to find a load, get to Manheim, find the vehicle in the lot and load it onto the trailer can be tedious, so we made a handy guide for your first time at Manheim.

With a Manheim Auto Auction here in Kansas City, Super Dispatch interviewed carriers, brokers, and a Manheim lot manager for the scoop on how to survive your first car pickup.

We spoke with Sue, a long-time Dispatcher and part time broker of Murphy Auto Transport; Charles, the Owner and Dispatcher at Alpha Elite Transport; and Kansas City Manheim Lot Manager Sam to give you the best starter tips.

 

First we are going to show you the Reader’s Digest of the entire process.
Then give you tips
) wherever we have found them:

 

Manheim, Super Dispatch, auto auction, helpful, tips, car hauler

Super Dispatch, ManheimSTEP 2: DISCUSSING SPECIFICS

“Always verify if the car is inoperable or not,” says Sue of Murphy Auto Transport. “A car can’t be moved to a trailer by one person if it’s inoperable and it will cost you more more money and time to get a wench. If you don’t verify this at first, you won’t know what invisible costs you are eating.” A dispatcher or Owner Operator might be able to do this by directly asking the Broker if a car is operable or not, or by asking what lot the car will be in. If a car is in a TRA lot, that means it is an inoperable car.

P.S. The auto auction parks inoperable cars in the TRA (Total Resource Auction) lot, but Drivers will often move vehicles and leave them wherever is the most convenient. Always make sure a car is operable even if it’s not in the TRA lot.

Super Dispatch, ManheimSTEP 3: GATE PASS VERIFICATION

“Gate passes, gate passes, gate passes,” says Super Dispatch customer Charles of Alpha Elite Transport. “Always check the gate passes.”

What Charles means is, make sure that the Gate Passes for the cars you are hauling are actually available. A Driver proves that he is allowed to pick up a car using the ID numbers on the Gate Passes. Charles has had experiences where Brokers haven’t secured the Gate Passes for the cars they posted on a load board – which means that Charles can’t send a driver pick them up. If a Dispatcher or Owner Operator doesn’t get the Gate Passes in an email from a Broker, a Driver will have to wait until his Dispatcher gets them.

Sam of Manheim told Super Dispatch that Manheim legally can’t give out information on cars parked in their lots to just anyone. A Dispatcher or Owner / Operator will always have to call the Broker for that information. Though it’s not common, a Dispatcher can ask a Broker if he or she will put the name of the Dispatcher or his company on the Gate Pass. That way, the Dispatcher will be able to contact Manheim directly to ask about the cars, instead of playing phone tag with a Broker

Super Dispatch, ManheimSTEP 4: MANHEIM HOURS VERIFICATION

“You think that the Manheim in St. Louis is 24 hours like the one in Detroit, but you’d be wrong,” Charles said to Super Dispatch. “We learned that one the hard way.”

 

Super Dispatch, ManheimSTEP 6: GUARD SHACK CHECK IN

Guard Shacks are the gatekeepers to the car lots at Manheim and an employee is always there during business hours. Make sure your drivers know that – time permitting – employees at the Guard Shack can:

– drive your driver to his or her load pick up spots
– jumpstart cars with dead batteries
– provide gas to empty cars

These services won’t always be available to Drivers, so there are ways to save time (and money.)

Super Dispatch, ManheimSTEP 7: FINDING THE CARS

Even if a Guard Shack worker can drive your driver to his or her car pick up location, they won’t know if the car has been moved by another driver. A Driver can spend hours looking for each car at Manheim if he or she is inexperienced, which costs tons in ELD hours, money and time. Sue suggests something else.

“Car pullers are people that will charge you a fee for pulling cars [out of the lot] but they will make all the damages and do everything my driver is supposed to do.” said Sue. “Then all my driver has to do is drive in there, load [the car] up and go.” 

 Car pullers will charge anywhere from 5 or 10 dollars per vehicle.

“It’s well worth what you save, especially with the new ELD law…” she said. “I’ve had guys sit there for 6 hours looking for cars.”

Sue suggests looking on Facebook pages like Auto Transport Everything to find car pullers in each city before your driver arrives. A Dispatcher can give this person the ID number for the Gate Pass and the Car Puller can have the entire car ready before the Driver ever arrives.

If you use a Car Puller, make sure they take photos of their Gate Passes for your own records.

Super Dispatch, ManheimSTEP 8: MARKING DAMAGES

In fact, Drivers should always take photos of their Gate Passes before handing them off to the auto hauler elog and BOL app for car haulersGuard Shack. Unlike using Super Dispatch, once you fill out a Gate Pass damage report and hand it to the Guard Shack, it’s out of your hands forever.

“I always tell my drivers to take a photo of the gate passes after you have marked damages and before you hand them to the Guard Shack, because once it’s gone, it’s gone,” Sue said.

 

Do you have other tips for surviving at pick up at Manheim? Let us know in the comments!

ELD Action Plan for Car Haulers.

OOIDA is Still Fighting for ELD Delay.

Back in August 2016 we wrote a blog post that was widely circulated among car haulers: OOIDA vs. FMCSA – Is This The Biggest Legal Battle In Trucking History?
 
Since then Owner Operator Independent Drivers Association (OOIDA) has been defeated at every turn in attempt to delay the FMCSA’s ELD mandate which is set for December 18,2017. It has been a long and hard fought battle where FMCSA is still having an upper hand, but OOIDA is not giving up yet.
 
OOIDA with the coalition of 30 other groups are pushing hard to pass the bill proposed by Rep. Brian Babin (R-TX) H.R. 3282, the ELD Extension Act of 2017, that would delay the ELD mandate deadline till December 2019. Just to remind you similar attempt failed in September when congress voted against it by 246-143 vote.
 
Also, OOIDA actively trying to get attention of the President Trump with active tweets with the hashtags #DelayELD and #eldorme

#DelayELD tweet OOIDA

#DelayELD tweet OOIDA

Reality for Car Haulers

Whether you like it or not, as of today ELD mandate is going to happen on December 18th, 2017. This is going to effect not just the drivers, but the entire company including dispatchers, owners, billing and operations. Car hauling is very labor intensive mode of transport compared to others, especially when there are multiple pickup and delivery destinations for each trip.
 
“Based on our survey 71% of car haulers are still using paper logbooks. Are you part of that 71%?  
Based on our survey 71% of car haulers are still using paper logbooks. Are you part of that 71%? If your answer is yes, then you need to get serious about finding a solution for yourself. Unless you believe in a miracle that FMCSA will delay the mandate (at this point we can consider it as BIG MIRACLE), you need to quickly research about solutions, choose one, start using it and get comfortable before the deadline. There is no guarantee that your choice will be perfect and easy solution for you, so you need enough time for the entire company to get used to it. 
 
Many trucking experts are speculating that ELD rule would lead to rate hikes. You can google it and find many articles about it. Let’s say there will be a rate hike because of the ELD mandate and some carriers might stay off road in order to get compliant. Don’t you want to be fully operating at that time? If you start getting your solution now and be fully operational on December 18th, there is a chance you can take advantage of that period when things are shaking up.
 
FMCSA ELD Mandate

Source: FMCSA website

Action plan:

There’s a lot of activity happening around the FMCSA’s ELD mandate right now. Because of this there’s a lot of conflicting information in the trucking world floating around which is causing a lot of confusion. Drivers and transportation providers are watching YouTube videos, reading blogs, and paying close attention to the news. The problem is that the source of this news, in many cases, is becoming unreliable.
 

Source: ELD facts

At Super Dispatch we’re paying close attention too. While we’re paying attention to the articles, YouTube videos, and blogs, we’re paying most attention to Congress, the Senate, and the FMCSA. Based on what we’re seeing, it’s time to develop a plan for being compliant by December 18th
 
At Super Dispatch our priority is to help car haulers by providing resources, tools and knowledge to grow their business. Here we have put a list of things you should do while getting ready for the ELD mandate.

 

  1. Check if you are exempt from the ELD mandate by going to FMCSA’s website here.
  2. Go through this “What Do I Need to Do?” section of the FMCSA’s website, which is the best source to learn about ELDs. You should bookmark that page for future references as it gets updated by the FMCSA.
  3. Read Super Dispatch’s “Ultimate Guide to ELDs” to learn the exact ins and outs of what you need and what you don’t need.
  4. Talk to other car haulers and see their ELD setup, you can just go to the nearest truck stops/auctions/terminals. Before getting yourself into long yearly contracts you really have to make sure it’s the best choice for you.
  5. Once you find the solution, check if the ELD device is registered with FMCSA. If you do not see the device and provider in the list, then you are not compliant.
We do not endorse any specific ELD solution for car haulers, but we found this website started by Indianapolis-based Tradewinds Logistics to have realistic reviews from actual users that can help you. You should definitely check it out and use the Filter and Add to Compare functionalities.

What’s coming from Super Dispatch

Currently, Super Dispatch is developing ELD solution specific for car haulers. We made the decision to begin developing an ELD solution based on the concern from car haulers that this rule was going to force many Owner Operators out of the space due to high implementation costs and more rigidity to their hours of operation,  which is putting extreme pressure on their bottom line.

While we’re not going to force this solution onto any of our existing car haulers, we feel like we can provide the users of Super Dispatch a very valuable solution by bringing everything into one product, for a very affordable price. Super Dispatch customers would take advantage of savings from no upfront costs of hardware, no shipping, no contracts, no hidden fees. We believe that our technology should be very intuitive and easy to use with minimum data entry from the user. 

 

ELD Car Hauler gif

 

We are working hard to release our solution before the mandate deadline, but there is no guarantee. We have many car haulers testing our solution on their mobile devices and if you wish to get your hands on it, please sign up HERE.

If you’re interested in Super Dispatch ELD solution sign up HERE.
 
If you have a comment about the ELD mandate, or a suggestion, or would like to be featured on our blog page, please tell me in comments. And please share this post with other car haulers. Thanks for your time, and keep on trucking.

— Super Vin

 

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