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How to be successful in your first year as an Owner Operator

How to be a successful Owner Operator in your First Year

Know your numbers and treat your Broker like your best customer?

That’s what Kevin Rutherford thinks. Rutherford is an Owner Operator Coach and a Sirius XM radio host of the program Lets Truck. Last month, he spoke at the Mid America Trucking Show and gave a seminar called “Don’t be a One and Done: Survive your first year trucking with authority by knowing your customer.”

Though Rutherford spoke to general freight truckers, Super Dispatch put together some of his best suggestions as they apply to car haulers. Take a look:

Super Dispatch's guide to be a successful Owner Operator. Quoting Kevin Rutherford from Mid America Trucking Show.

Kevin Rutherford had a lot of advice for first year Owner Operators at the Mid America Trucking Show 2018. Super Dispatch put that advice together with some tips for our first year car haulers.

Know your numbers: keep track of your finances.The TMS by Car Carriers, for Car Carriers

Obviously, Super Dispatch is biased – we absolutely agree that keeping track of your accounting is the most important part of car hauling. Our car haulers are incredibly successful because they use our reporting features, like Accounts Payable, Accounts Receivable and Company Revenue reports. Though we integrate seamlessly with Quickbooks Online and Desktop, some of our car haulers only use Super Dispatch to run their trucking business year-to- year.

Regardless of our biases, finances are the most important part of your trucking business, no matter how exhausting the day-to-day trucking is. Even if you don’t use Super Dispatch, Owner Operators should also find a trucking-specific accountant or financial advisor.

The Broker is the customer?

Not everyone agrees with Rutherford, especially about Brokering, and he knows that. Often, Owner Operators don’t trust Brokers and vice versa. Many haulers don’t view the Broker as a customer at all, but simply a necessary evil to their business.

What do you think? Do you use load boards and/or a variety of Brokers? Let us know in the comments if you agree or disagree with Rutherford.

 

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Owner Operator Car Hauler – American Dream

Dailey Transport – Classic Owner Operator Car Hauler

When Dennis and Selena first met in California they were both working as Emergency Medical Technicians (EMTs). Working as a team, they learned they shared the same “American Dream” – to start and own their own owner operator car hauler business. At first, they considered driving a “big rig”, but with a need to stay local and close to family, they chose to get into auto transport instead.

Today, Dennis is the driver and handles field operations while Selena manages the billing and administrative side of the business (in addition to helping with loading and unloading). As a couple working together, they represent the classic American model of a single-truck owner operator car hauler business.

Finding New Work Is All About Great Customer Service

After only being in business for one year, co-owners Dennis and Selena having already made a strong foothold in their weekly Socal-Norcal route. They drive a lifted 2015 Ford F-250 Super Duty hauling a 2015 Texas Pride35′ flatbed gooseneck trailer with a dovetail. Even though they’re regularly hauling only two cars, they make up for it by offering off-road recovery service for hard to reach and inoperable vehicles – using a tow strap method in combination with the strength and power of their Ford truck. Once they are able to pull a vehicle to the back edge of the trailer, they use a trusty 10,000-pound winch that can do the work of eight men to finish the difficult job of loading.Owner Operator car hauler

Whether it’s brand new cars, dealer trades, auction to an auto body shop or residential deliveries – this owner operator car hauler team does it all. Selena believes the real secret of their success has been getting creative with alternative ways of finding loads and new clients. She found that creating a business profile on Yelp actually helped improve business! Plus, she makes herself available by text nearly twenty-four hours a day. Great customer service and never saying ‘no’ have been instrumental to their accelerated growth – because no one can predict which new random business contact might become the key to weeks of steady work in the future.

Looking for loads? Checkout the best Auto Transport Load Board List for Car Haulers.

Free Advice For A New Owner Operator Car Hauler

Owner operator car haulerSince completing their first year as an owner operator car hauler, Selena and Dennis are willing to share some solid advice and hard facts. First, Selena says, “finding a highly-rated insurance company willing to underwrite for a DOT number less than a year old is very challenging.” Then, finding and financing the right truck and trailer usually requires good credit and a significant deposit. Setting up a DBA, getting all the state and federal certifications and DMV licensing will require “great patience” and focused “due diligence”. And finally, growing the business and establishing a reputation requires a lot of energy and stamina to stay positive while watching every profit get reinvested back into the business.

Above all else, Selena recommends, “find a great mentor.” Talk to a transport veteran, fleet owner, broker, auction manager, insurance agent or compliance officer that can point you in the right direction before you have to find out you’re doing it all wrong – the hard way.

Read about 5 Ways Car Haulers Lose Money Everyday

Car Carrier Technology And Tools Of The Trade

Without blinking, Selena further recommends, “Don’t bother doing this job without using an online load board.” She also relies heavily on Google maps, using Adobe technologies to digitize their paperwork and managing all of their taxes with QuickBooks.

Their traveling office runs on unlimited internet for their tablet and cell phones and they have DIRECTV for entertainment while off-duty. In fact, Dennis is researching a backward facing webcam service for late night trailer surveillance.Owner operator car hauler

Super Dispatch Car Hauling Software – “The Obvious Choice”

Use Super Dispatch Car Hauler App To Mark Damages During Vehicle Inspection

Click the photo to download

To be sure, Selena tells me that the core center of their entire vehicle transport operation is Super Dispatch – giving them total management of all of their load information, bills of lading, inspections and invoices. Selena says “Super Dispatch allows the driver to take pictures, get signatures, access maps, all on the tablet” – and that let’s her “do everything else by email.”

Referring to the reporting function of the dispatch dashboard, she adds, “I had prepared myself mentally to do all of this work manually, but by using Super Dispatch, I’m able to get so much done so much faster than I ever would have dreamed!” She said (excitedly), “I absolutely love ‘internal notes’! When I talk to the broker after delivery, I have every word they said to me about when I can expect to get paid. It’s all right there in case I have to follow up later.” She adds, “to succeed in auto transport, you’ll need the best tools on the market – especially if you’re a new transportation business.” 

“Everything we have and our work ethic comes from both of our fathers Dennis “bud” Dailey and Frank “Franco” Georgianna. Also Dennis’s uncle who recently passed, Felix “Phil” Boschetti, this company is dedicated in their honor, without these men we would be nothing.” – Selena Georgianna

 

Connect with Dailey Transport through: 

Website: www.DaileyTransport.com

Instagram: @daileytransport

Yelp: LINK

 

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— Super Jay

 

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